FAQs

Click on the product that you are interested in. Select the size of the product. Click on «ADD TO CART». Then you can click on «CONTINUE SHOPPING» to continue your shopping. Also, you can click on «GO TO CART» to view the shopping cart or click on «CHECKOUT» to finish placing your order.

If you are a registered customer, please sign in. If you have not registered, please enter your personal information. Enter your shipping details, check the size and price of the product. Enter the promo code if you have it. You can also add some information for us regarding your order.

Then click on «CHECKOUT». Make your payment. Once confirmed, you will receive a confirmation email.

To place an order, it is necessary to sign in if you have already registered. If you have not registered, please enter your personal information to create a new account.

When you create an account on nue-studio.com, you will enjoy a range of benefits: add items that you are interested in or missed out on your Wish List; track your orders and shipment; review past purchases; save and edit your personal information.

These options will allow you to place your future orders quicker and more convenient.

You can find the size and fit details on the product page by clicking on «Size». There is a size chart, which will assist you in finding the perfect fit.

If the item you are interested in is out of stock, you can click on «NOTIFY ME WHEN AVAILABLE». You will receive an email as soon as the product is back in stock.

If you would like to cancel or make changes to your order, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Find care instructions on the product page by clicking «Details&Care» or check the care instructions attached to the order.

If you want to return an item purchased on nue-studio.com, please request a return authorization at This email address is being protected from spambots. You need JavaScript enabled to view it.. You will get the form and the shipping address for returns.

We accept returns within 14 days of the delivery date.

All returns must be shipped to us within 5 working days of the request approval. The merchandise must be in its original condition with the original packaging and tags attached, including our "DO NOT REMOVE" hangtag. Items worn, used, altered, or damaged are not eligible for return. Shipping and handling charges are non-refundable. We do not provide shipping labels for international returns or exchanges. The customer is responsible for return shipping costs.

Kindly note that items purchased at a 30% or more discount are considered Final Sales and cannot be returned for a refund.

An independent examination is carried out if a dispute arises about the product's use. Nué reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be returned to you at your own expense, and a refund will not be issued. Please note that the sender bears the costs and risks on the return of items.

If you want to exchange an item for a different size or color, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to check product availability. If the item is available, we will hold it for you, and as soon as we receive your return, we will ship it to the specified address.

Kindly note that items purchased at a 30% or more discount are considered Final Sales and cannot be returned for a refund.

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You can make payments in USD, EUR and GBP.

We deliver all over the world, except for Russia and Belarus.

We are pleased to offer worldwide shipping via DHL Express or Nova Post Global. The delivery time varies by destination, typically taking 6-10 business days. We provide complimentary shipping on orders over 800 EUR/880 USD/690 GBP. Orders are dispatched within 1-2 business days after being placed.